Delivery Information

Last updated: [06/2026]

This page explains how signed books purchased directly from the Ramorea website are prepared, dispatched and delivered.

Delivery charge

UK delivery is charged at: £7.50 per order

International delivery may be available depending on the destination.

Postage costs vary by country, parcel weight and delivery service. Please contact ramorea@hotmail.com before placing an overseas order so that an exact tracked-delivery price can be confirmed.

Any customs duties, import taxes or local handling charges applied by the destination country are the responsibility of the customer.

The delivery charge will be shown clearly before the order is completed.

Payment and order preparation

Orders paid by bank transfer will only be prepared once payment has cleared.

Please use the order number supplied in your confirmation email as the payment reference.

Numbered copies will normally be reserved for five working days while payment is awaited. If payment is not received within that time, the order may be cancelled and the copy returned to stock.

Personalised inscriptions will not be added until payment has been received.

Dispatch time

Signed books will normally be dispatched within [3–5 working days] after cleared payment.

Personalised orders may occasionally take slightly longer during busy periods.

If there is likely to be a significant delay, you will be contacted using the email address supplied with the order.

Delivery method

Orders will normally be sent using a tracked UK postal service.

Tracking information will be provided by email where available.

Delivery estimates begin from the date of dispatch, not the date the order was placed.

Most orders should arrive within approximately [2–4 working days] after dispatch, although postal delays may occasionally occur.

Packaging

Books will be packaged carefully to protect them during delivery.

Please inspect the parcel and book as soon as possible after arrival.

Incorrect delivery details

Customers are responsible for providing a complete and accurate delivery address.

Please contact ramorea@hotmail.com as soon as possible if you notice an error.

Once an order has been dispatched, it may not be possible to change or redirect the delivery address.

If a parcel is returned because:

• the address supplied was incorrect or incomplete;

• delivery was refused;

• the parcel was not collected; or

• the delivery provider could not complete delivery for reasons outside our control,

the customer may be asked to pay the additional postage cost before the order is sent again.

Delayed deliveries

Postal delivery dates are estimates and cannot always be guaranteed.

If your tracking information has not updated or the parcel appears delayed, please allow a reasonable period for the postal provider to complete delivery.

If the order has still not arrived after [10 working days] from dispatch, contact:

ramorea@hotmail.com

Please include your name and order number.

We will investigate the delivery and, where appropriate, arrange a replacement or refund.

Lost parcels

If a parcel is confirmed as lost by the delivery provider, we will offer an appropriate replacement or refund.

Customers will not be required to pursue the delivery provider directly for an order sent using our chosen delivery service.

Damaged parcels or books

If your book arrives damaged, please contact us as soon as possible and include:

• your name;

• order number;

• photographs of the packaging;

• photographs showing the damage to the book.

Please keep the original packaging until the issue has been resolved.

Where appropriate, a replacement or refund will be arranged in accordance with the Refund Policy.

Delivery deadline

Orders will be delivered without undue delay and, unless a different timeframe has been agreed with you, no later than 30 days after the order is placed.

Contact

For delivery questions, contact:

Email: ramorea@hotmail.com

Please include your order number whenever possible.