Refund Policy for The Ramorea Chronicles

Refund and Returns Policy

Last updated: [06/2026]

This policy applies to signed books purchased directly from the Ramorea website.

Cancelling an order before dispatch

To cancel an order before it has been dispatched, please contact:

Email: ramorea@hotmail.com

Please include your name and order number.

If payment has already been received and the book has not yet been signed, personalised or dispatched, a full refund will be issued.

Standard signed books

A book signed by the author without a personalised name or dedication may normally be cancelled under UK distance-selling rules.

You must tell us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the book.

The book must be returned in the condition in which it was received. You may inspect the book, but a deduction may be made if it has been handled beyond what would reasonably be permitted in a shop or has been damaged while in your possession.

Unless the book is faulty, damaged or incorrect, you are responsible for the cost of returning it.

Personalised books

Books containing a requested name, dedication or personalised message are created specifically for the customer.

Once a personalised inscription has been written, the order cannot normally be cancelled or returned simply because the customer has changed their mind.

This does not affect your legal rights if the book is faulty, damaged, incorrectly personalised or not as described.

Please check all names and requested messages carefully before submitting your order. Personalisation will be completed using the details supplied by the customer.

Faulty, damaged or incorrect orders

Please contact us as soon as possible if your order:

• arrives damaged;

• is faulty;

• is not the book ordered;

• contains a personalisation error made by us; or

• is otherwise not as described.

Please include your order number and photographs showing the problem where possible.

Where appropriate, we will offer a replacement or refund and will cover reasonable return-postage costs.

Damage or errors caused by incorrect personalisation details supplied by the customer are not considered faults.

Returning an item

Before returning a book, please contact:

Email: ramorea@hotmail.com

Do not return an item until return instructions have been provided.

Books should be securely packaged to prevent damage in transit. We recommend obtaining proof of postage.

Return address:

12 West Lodge Drive

Gloucester

GL4 4QH

Refunds

Once a returned item has been received and inspected, we will confirm whether the refund has been approved.

Approved refunds will normally be issued within 14 days of receiving the returned item, or within 14 days of receiving evidence that it has been sent back.

Refunds will be made using the original payment method where possible. For orders paid by bank transfer, the refund will normally be returned to the account from which payment was received.

Where an eligible order is cancelled under distance-selling rights, the original standard delivery charge will also be refunded. Any additional amount paid for an enhanced or premium delivery service may not be refundable.

Undelivered or returned parcels

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because an incorrect address was supplied, delivery was refused or collection was not completed, any additional postage required to resend the order may be charged to the customer.

Statutory rights

Nothing in this policy limits or removes your statutory rights under UK consumer law.