Privacy Policy

Last updated: [06/2026]

This Privacy Policy explains how Ramorea collects, uses and protects personal information when you visit this website, contact us, create a customer account, join the reader list or purchase a product.

Who we are

This website and online shop are operated by:

Andy Clarke, trading as Ramorea
Email: ramorea@hotmail.com
Business/contact address:

12 West Lodge Drive

Gloucester

GL4 4QH

For data-protection purposes, Andy Clarke is responsible for deciding how personal information collected through this website is used.

Information we collect

Depending on how you use the website, we may collect:

• your name;

• email address;

• billing and delivery address;

• telephone number, where provided;

• account login information;

• order details and order history;

• payment status and bank-transfer reference;

• personalisation requests, including names and dedication messages;

• messages submitted through contact forms;

• mailing-list preferences;

• delivery and tracking information;

• technical information collected through essential website functions and cookies.

We do not ask customers to provide online banking passwords, PINs or card-security information.

How we collect your information

We collect information when you:

• place an order;

• create or use a customer account;

• join the reader list;

• complete a contact form;

• request a personalised inscription;

• contact us by email;

• browse or interact with the website.

Some technical information may be collected automatically by Webador, which hosts and operates the website platform.

How we use your information

We may use your information to:

• process and fulfil orders;

• confirm and match bank-transfer payments;

• prepare signed or personalised books;

• deliver products and provide tracking information;

• create and manage customer accounts;

• respond to enquiries;

• deal with cancellations, returns, refunds or complaints;

• maintain business, tax and accounting records;

• prevent fraud or misuse of the website;

• send reader-list news and promotional emails where you have chosen to receive them;

• improve the website and customer experience.

Our lawful bases for using your information

Under UK data-protection law, we rely on the following lawful bases:

Contract

We use personal information where it is necessary to process an order, receive payment, personalise a book, arrange delivery or provide customer-account services.

Legal obligation

We may retain and use information where required for tax, accounting, consumer-protection or other legal purposes.

Legitimate interests

We may use information where reasonably necessary to operate and protect the business, answer enquiries, maintain records, prevent fraud and improve our services, provided those interests do not override your rights.

Consent

We rely on your consent when you subscribe to the reader list or agree to receive promotional emails. You can withdraw that consent at any time.

Mailing list and marketing

You will only receive reader-list or promotional emails where you have actively chosen to subscribe or where another lawful basis permits us to contact you.

Every promotional email will identify Ramorea as the sender and provide a way to unsubscribe.

Unsubscribing from marketing messages will not prevent us from sending essential communications relating to an existing order or customer account.

Payment information

Orders may be paid by bank transfer.

We may receive information confirming:

• the amount paid;

• the payment reference;

• the sender’s name;

• the account from which a refund should be returned, where necessary.

We do not receive or store your online banking login details.

Personalised inscriptions

Where you request a name or dedication inside a book, we use that information only to complete the order, respond to any related issue and maintain an appropriate order record.

Please avoid including sensitive personal information in dedication requests.

Who we share information with

We only share personal information where necessary to operate the website or complete an order. This may include:

• Webador, which hosts the website, online shop and customer-account system;

• delivery and postal providers;

• email or mailing-list service providers;

• payment or banking providers;

• professional advisers, accountants or authorities where legally required.

These organisations may act as service providers processing information on our behalf or as separate organisations responsible for their own use of the information.

We do not sell personal information to advertisers or other third parties.

Webador

The website is built and hosted using Webador. Webador may process information needed to provide website hosting, customer accounts, forms, shop functions, order emails and technical security.

Webador has its own privacy statement explaining how it processes information through its platform.

International transfers

Some website or service providers may process or store information outside the United Kingdom.

Where this occurs, appropriate safeguards will be used where required by UK data-protection law.

How long we keep information

We keep information only for as long as reasonably necessary.

Typical retention periods are:

• order, payment and accounting records: normally up to six years after the relevant financial year or transaction;

• customer-account information: while the account remains active, or until deletion is requested where we are not legally required to retain it;

• contact-form and enquiry messages: normally up to two years after the enquiry is resolved;

• personalisation details: for as long as needed to fulfil the order and deal with any complaint or return;

• mailing-list information: until you unsubscribe or the list is no longer used;

• unsuccessful or abandoned order details: only for as long as reasonably required to administer or resolve the attempted order.

Information may be retained for longer where required by law or where needed to establish, exercise or defend legal claims.

Cookies and technical information

The website may use cookies and similar technologies required for functions such as:

• customer login;

• shopping basket operation;

• account security;

• website administration;

• anonymous usage statistics.

Additional cookies may be used if external services, embedded media or analytics tools are added to the website.

Where consent is legally required, visitors will be given an appropriate choice before non-essential cookies are used.

Security

Reasonable technical and organisational measures are used to protect personal information against loss, unauthorised access, alteration or disclosure.

However, no website or internet transmission can be guaranteed to be completely secure.

Your data-protection rights

Depending on the circumstances, you may have the right to:

• ask for a copy of the personal information held about you;

• ask for inaccurate information to be corrected;

• ask for information to be deleted;

• ask for use of your information to be restricted;

• object to certain uses of your information;

• ask for information you supplied to be transferred;

• withdraw consent where consent is the lawful basis;

• complain about how your information has been used.

Some rights are subject to legal exemptions. For example, we may need to retain order or payment records for tax and accounting purposes even after an account is closed.

To exercise your rights, contact:

ramorea@hotmail.com

We may need to confirm your identity before responding.

Complaints

Please contact us first if you have concerns about how your personal information has been handled:

ramorea@hotmail.com

You also have the right to complain to the UK Information Commissioner’s Office.

Links to other websites

This website may contain links to Amazon, social-media services and other external websites.

Those websites operate under their own privacy policies, and Ramorea is not responsible for how they collect or use personal information.

Changes to this policy

This policy may be updated when the website, shop services or legal requirements change.

The latest version will always be published on this page with the date of the most recent update.